Employment Rights Complaints



I am a shop assistant and I had to work on Monday 2 January. My employer said that as New Year’s Day was on a Sunday the Monday was not a public holiday and we had to come to work. Is that right?


Your employer is right that Monday 2 January 2012 was not a public holiday and your employer could ask you to work that day. However, under the Organisation of Working Time Act 1997, you are entitled to a day’s pay, day of annual leave or a paid day off for that New Year’s Day public holiday.

If you have a problem in getting your public holiday entitlement from your employer Workplace Relations Customer Services may be able to help you. Since January 2012 it is a new single point of contact and provides information about employment, equality and industrial relations rights and obligations. It also receives employment rights and equality complaints and deals with enquiries about the status of complaints and complaints procedures.

You can contact it in a number of different ways:

Workplace Relations Customer Services operates a lo-call information helpline 1890 80 80 90, from 9.30am to 5.00pm weekdays. You call this number to speak with a member of the team about your employment rights queries.

Workplace Relations Customer Services can also respond to written queries. You can either email them using the online enquiry form or you can write to them at Workplace Relations Customer Services, Department of Jobs, Enterprise and Innovation, O’Brien Road, Carlow.

You can also find information on employment, equality and industrial relations legislation on the website workplacerelations.ie.

If you are making a claim for your public holiday entitlement you should use the new single complaint form and guidance notes which can be downloaded from workplacerelations.ie.

Further information is available from the Citizens Information Centre below.

Know Your Rights has been compiled by Thurles Citizens Information Service which provides a free and confidential service to the public. Tel: 0761076510 Address: 34/35 Croke Street Thurles E:MAIL thurles@citinfo.ie

Information is also available online at citizensinformation.ie and from the Citizens Information Phone Service, 0761 07 4000.

Offices in Tipperary:

Cashel CIC, Civic Offices, Friar Street, Cashel, Co. Tipperary. Mobile: +353 86 361 6251

Nenagh CIC, 43 Pearse St., Nenagh, Co. Tipperary. Tel: +353 67 43060. Email: nenagh@citinfo.ie

Roscrea CIC, Rosemary Street, Roscrea, Co. Tipperary. Tel: +353 505 22676. Email: roscrea@citinfo.ie

Clonmel CIC, Market Place, Clonmel, Co. Tipperary. Tel: 052 612 2267. Email: clonmel@citinfo.ie

Tipperary CIC, Community Centre, St Michael’s Street, Tipperary Town, Co. Tipperary. Tel: +353 62 52102. Email: tipperary@citinfo.ie