Nenagh hospital launches patient befriender volunteer scheme

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Nenagh hospital launches patient befriender volunteer scheme

Nenagh Hospital

A new patient befriender service has commenced at Nenagh Hospital.

The service arises out suggestions made through last year's National Patients Experience survey, which included responses from Nenagh and University Hospital Limerick.

This year's survey is taking place in May and University Hospital Group is again urging Nenagh patients to take part.

“The results of the 2017 survey provided us with a rich source of information to help improve hospital care. We used the results to develop quality improvement plans, which outlined how patients’ priorities are being addresse,” said CEO Prof Colette Cowan.

Key findings for UL Hospitals Group in the 2017 survey were that across the group, 84 per cent of patients rated their overall experience as good or very good.

Asked whether they had trust and confidence in the staff treating them, 85 per cent of patients replied always; 13 per cent sometimes and 2 per cent said they did not.

A number of areas for improvement were identified and these included waiting times in the emergency department, communications around diagnosis and test results and the patient discharge and transfer process.

In response to last year’s survey findings, UL Hospitals Group has developed a quality improvement plan – Listening Responding and Improving - and to date has have implemented a number of improvements or projects, including the opening of a new Emergency Department at UHL; a number of new projects on Patient Flow implemented including one focused on patients over the age of 75 which has reduced by two hours their average wait times in ED; full patient meals are now served to admitted patients in ED; wider promotion of the role of pastoral care team in UHL so patients of all faiths and none can speak to someone about their worries or fears; new leaflets on the discharge process and around medication management on discharge.