Irish Water is to send out over 100,000 emails to customers who have already registered for Irish Water’s Online Account Management and 30,000 texts to customers to ensure that the process of refunding domestic water charges is as efficient as possible.
The refunds process is progressing well and it is expected that 90% of refunds will be processed by Christmas. However, Irish Water is reliant on customers providing correct details to ensure that the cheques are sent to the right address.
Irish Water has identified almost 19,000 customers who have registered for Online Account Management who need to give us additional details to receive their cheque. There are also a number of customers, who may have moved and not yet notified Irish Water, who also need to update their details.
According to Irish Water’s head of customer operations, Eamon Gallen, the response from customers has been very positive so far, with over 50,000 calls from members of the public updating their details or seeking advice regarding the refunds process.
We are making a final call to anyone who has not yet updated their details to do so as a matter of urgency, he said.
“Because there have been attempts at phishing emails, whereby fraudulent attempts were made to gain personal details of customers, Irish Water is encouraging customers to CallSave 1850 448 448 to update their details where necessary rather than clicking on links or replying to texts from unfamiliar sources,” said Mr Gallen.
The public should be aware that Irish Water will never ask customers for personal financial information over email, he emphasised.