Noel Coonan TD met with officials from Samaritans Ireland in Dublin last week where he was briefed on their Impact Report 2011/2012. More than 412,000 calls were received by Samaritans Ireland over the past 12 months, an increase of 3% on the same period last year.
“This impact report documents the work of Samaritans in the Republic of Ireland during the 12 month period from 2011 to 2012. Callers supported by Samaritans’ helpline benefited from 57,410 hours of listening time by the service’s volunteers. These same 1,400-strong volunteers cannot be thanked enough for the helpful service they provide,” said Deputy Coonan.
“I spoke with Suzanne Costello, Director of Samaritans Ireland and Pio Fenton, National Chair, who outlined how they work in conjunction with other groups to provide additional support. For example, one of the biggest developments over 2012 has been the signing of an agreement between Samaritans and Ireland’s main telecoms provider to put in place a free short-code number which will be operational in 2013,” continued the local Fine Gael TD.
“The Samaritans shine a very bright light for many people and I look forward to supporting their future plans.”
6,912 people received face-to-face support from Samaritans over the past year, representing an increase of 17 per cent on the previous 12 months. Excluding calls that lasted less than 10 seconds, the number of contacts between callers and Samaritans’ volunteers was 258,245. Samaritans received the highest number of calls on Thursday, 15th March 2012, when 930 calls were answered.