Irish Water appeals to Tipperary customers to update details ahead of refunds

Tipperary Star reporter

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Irish Water appeals to Tipperary customers to update details ahead of refunds

Irish Water appeals to Tipperary customers to update details ahead of refunds

Over 25,000 people have contacted Irish Water to update their customer service details and register for the refund of charges, according to thet utility.

Head of customer operations, Eamon Gallen, pointed out that the deadline for changing details is this Friday, November 17.

Irish Water estimates that there could be up to an additional 30,000 customers who still need to update their details.

Almost 280,000 customers have an online account and those who do not can still sign up. In the past ten days almost 7,000 new online accounts have been created.

“There is still time to contact Irish Water and change your address by calling 1850 -448448. We expect that the legislation will pass soon and when it does Irish Water will begin the refund process. That is why we are appealing to customers who have moved and have not already done so to contact us by the 17th of November,” said Mr Gallen.

Irish Water will issue almost one million refund cheques.

“It is inevitable given the volume and the fact that we have not issued bills in almost 18 months that our contact details for some customers will need to be updated.

“If people do not contact us we will send the cheque to the last address on file for the account holder,” he said.